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The Truefiling™ website

TrueFiling links & support info

  1. TrueFiling website: www.truefiling.com (external link)
  2. Site troubleshooting & technical support from 8am 9pm EST (5am 6pm PST): (855) 959-8868 or email them support@truefiling.com (external email link)
  3. CCAP is available for consultations regarding court filing requirements

 

Technical Requirements for Using the TF Website

 

1. TrueFiling's Training Series on YouTube (external link)

This training series is a collection of 20 videos, each approximately 1 minute long, that includes everything from registering to the nuts and bolts of filing a document using their site.

 

2. Registration step-by-step instructions for new filers (created by CCAP)

Registering for TrueFiling (PDF)

Unlike the YouTube and TF guides, our guide matches step-by-step with screenshots of the TF system adapted for the Third and Fifth District filings. For this reason, you may find this guide very helpful during your first few filings. (At this time, we do not know whether ultimately all the California DCAs will use the same functions within the TF website such that the screens look and act the same way court by court.)

Note: If you have already registered for TrueFiling in one District Court of Appeal, DO NOT register again.  You will be able to add the Third and Fifth DCAs to your existing TrueFiling account (see “Adding the Fifth District as a Favorite Court—For Panel Attorneys Who Practice in the First District” in the above document).

 

3. Acceptable document formats, fonts, signatures, and other requirements

  • Briefs and petitions
    • PDF only, bookmarked and paginated correctly by counsel
  • Other documents
    • Microsoft Word (DOC and DOCX)
    • Adobe PDF (PDF)
    • Plain Text (TXT)
    • Scanned Image PDF (TIFF, JPG, and PNG)
    • Rich Text Format (RTF)
  • Searchable requirement
    Please note that the court requires that all documents must permit text searches. A scanned document does not usually produce a text-searchable PDF document. Instead of scanning, counsel is encouraged to learn how to convert their word-processing document into a PDF format that will meet this criteria, most often using a "save as" feature.

  • Create your own PDF for uploading
    It is recommended that counsel convert their document to a PDF before uploading it in TrueFiling. A PDF stabilizes the formatting of a document for sharing across multiple platforms that may not otherwise be compatible with the software that you used to create your document. However, if you leave it to TrueFiling to convert your document to a PDF for you (which they will do), you cannot be entirely sure what the court is going to eventually receive, because any formatting conversion errors will not be fixed by TrueFiling and bookmarking will be lost. Performing your own conversion to a PDF before filing means you have more control over the final result, avoiding problems such as missing fonts or broken layouts or links.

  • DON'T use color fonts or signatures
    The court clerks have told us that documents that bear a colored font (most often seen in a signature), will error out when it uploads on their end. For this reason, avoid using anything other than a black font or signature. Signatures are unnecessary anyway, as counsel can leave the signature line blank. The use of TrueFiling mandates compliance with California Rules of Court, rule 8.75, which provides that the original signed document is kept in counsel's file and available upon request.

  • Set the PDF zoom setting to "Inherit Zoom"
    Viewers of documents prefer to have a PDF document display based on their own preferred zoom/view setting that they can select just once in Adobe Reader or Adobe Acrobat, which then applies to any document the viewer opens. An explanation and directions for how to set "Inherit Zoom" in your document can be found here (external link to PDF).

 

4. Keep your email address current with the court (rule 8.78(d)(1))

TrueFiling requires a current email address. It is important that counsel plan ahead for any change of the email address used for TF. You will not be able to file or receive TF notices on electronic filings if your email address is no longer functioning either because the email has changed, or the mailbox is "full."

Unfortunately, counsel cannot unilaterally update their own profile email address within the TF system. To update your TF email, you must submit a change of email address to the court pursuant to rule 8.78(d)(1), with service on the parties and CCAP. (Once filed, the court's database will in turn update TF in a secured upload process that occurs each night.)

Both the Third and the Fifth are okay with submitting a single notice that lists all open cases you are appointed on in that court. Submit the notice via TrueFiling attached to only one case for that court (and one set of fees).

 

5. Convenience filing fees are required for attorneys who represent a party, including appointed counsel

Both court administrators have confirmed that appointed counsel is required to pay a fee for TrueFiling a document (currently at $7.50 per document) and the eService fee IF you choose to also e-serve via the TrueFiling process (currently at $3.00 per document). Panel attorneys need to provide TrueFiling with a credit card or debit card to complete all e-filing transactions. Pre-paid debit cards, like debit cards tied to a bank account, are acceptable. Because panel attorneys will be reimbursed for these fees, there is no court procedure for panel attorneys to apply for a fee waiver. Note: Fees are required notwithstanding the appointed counsel fee waiver button that may appear on the Fifth's version of the filing screen. Fee waivers apply only to indigent non-represented appellants. The Third's version of the filing screen has been modified to clarify the fee requirements.

Many panel attorneys choose to save the eService fees charged by TrueFiling by opting instead to electronically serve the AG, other counsel, and the project directly via their own email. (See our TF eService page instructions.)

All TrueFiling fees are reimburseable for panel attorneys. Claim the fees on expense line #9 in eClaims; add a comment, "TrueFiling fees." A comment breakdown for the fees is not required.

 

6. What happens if there is a technical failure during the filing process

If you experience technical difficulties when you are attempting to file a document using the TrueFiling system, counsel should first call the toll-free number posted above and on the TrueFiling website to try and resolve the issue. The Third and Fifth Districts' local rules address how to proceed when a document is not filed on time due to a technical failure. (See Ct. App. Fifth Dist., Local Rules, rule 8(h) Electronic Filing (external link), Ct. App. Third Dist., Local Rules, rule 5(k) Electronic Filing (external link).) If you fail to meet a filing deadline because of a failure at any point in the electronic transmission and receipt of a document, you may file the document as soon thereafter as practicable and accompany the filing with a motion to accept the document as timely filed. (See also Cal. Rules of Court, rule 8.54(a)(1)&(2).)

In the Fifth District, if the TrueFiling system is unable to accept filings continuously or intermittently over the course of any period of time greater than one hour after 12:00 noon that day, the Clerk of Court will deem the TrueFiling system to be subject to a technical failure. Filings due on the day of a technical failure which were not filed solely due to such technical failure will be due the next court day.

 

 

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