UPDATE Thursday 5/25/2023 11:10 a.m.
WebClaims is back online! Thank you so much for your patience and understanding. As we said, CCAP staff will do all we can on our end to get your claims timely processed.
UPDATE Thursday 5/25/2023 10:45 a.m.
The hosting company has informed CCAP that they are close to restoring access to WebClaims and the website should be back online by the end of the day today. Again, we sincerely apologize to our panel attorneys for the difficulties and inconvenience this problem is causing and will keep you updated.
UPDATE Wednesday 5/24/2023 5:12 p.m.
We sincerely apologize to our panel attorneys for the difficult circumstances surrounding our Webclaims being offline. We know how important this time of year is for processing your claims. Please keep in mind that this was a major event that caused outages for hundreds of hosted companies, including CCAP. (The fire never touched any server, but water and electricity don’t mix well!) Although the recovery is beyond our control, we are assured that the hosting company is diligently working to get everyone back online. When that happens, and our website goes live again, CCAP staff will do what we can on our end to get your claims timely processed. Thank you for understanding.
UPDATE Wednesday 5/24/2023 8:30 a.m.
CCAP WebClaims is temporarily unavailable due to an unforeseen problem the company hosting the website is experiencing (a website hosting company provides services that make a website’s contents accessible on the Internet). The hosting company has been impacted by a fire in one of their data centers, which took them offline. All data is secured but servers had to be moved. They are working diligently to restore online access to WebClaims (and many other websites). CCAP has been communicating with the company and we are closely tracking their progress. Based on the company’s representations, we believe the issue will be resolved soon. We will post updates about this situation here.
Claims that were submitted over the weekend have been successfully received. However, creating and editing new claims will not be available until online access to WebClaims is restored.
We are sincerely sorry for the difficulties and inconvenience this problem is causing for our panel attorneys.
